How do you know who to hire?


Selecting the Right Company.
Thinking about remodeling your home? Hiring the right remodeling company will be the most important decision you make. You will be living with your decision for many years to come, so you must find the right remodeling company who understands every aspect of your project (from budget and design, right down to the dirt work and up to the finished job). Your remodeling company also needs the know-how to coordinate and orchestrate the utmost of results from numerous trade contractors and countless suppliers.

Hiring the right remodeling company presents a dilemma for some clients. How can you put the project out for bids if the remodeling company is already hired? Isn't competitive bidding the way to ensure a fair price? No, and here's why:

The 3 bid Myth.
Some people select a remodeling company by soliciting three bids after their plans are entirely complete. The homeowner will generally discard the high and low bid; feeling picking the “middle” price minimizes the risk. The bid price drives the selection, but is that really the best way to hire a remodeling company? Is the “middle price” company really the company who will build the best quality project for the “best” price?

Look at it this way: When you purchase a new car, you're purchasing a product. You can see what it looks like and take a test-drive to see how it feels. With a building project, you're purchasing a "design concept" and you don't see the finished project until well after the contract is signed.

Remodeling is not remotely like car buying.
This is the reason why bid shopping works well for automobiles, but is a high risk for a building project. You can ask three dealers to price a specific make and model car, and be fairly certain you are comparing the same products. But with a building project, the products, quality of workmanship, service, timeliness and warranty can differ significantly.

There are many reasons for low bids including incomplete or vague scope of work, substandard materials, poor craftsmanship, slow production, inadequate safety precautions, lack of licensing, no warranty service, and/or miscommunication about your expectation of quality.

Remodeling quality never runs dirt cheap nor should it.
Though in-depth research to find the right remodeling company may seem like a headache, you must remind yourself that you are probably spending more money in one transaction than you will ever spend again, just short of your mortgage. It's true when they say that the bitterness of poor quality remains long after the sweetness of a low price is forgotten.

What's the best way to make your decision?
A thorough interview. As no job interview begins by negotiating salary, hiring a remodeling company should not be any different. Before you get to compensation, you want to be sure you have a qualified applicant. Right?

We encourage you to interview. If the remodeling company passes the interview, ask for a list of references. Then keep the following criteria in mind and ask past clients a lot of questions!

Professionalism, Timeliness & Care
• How was your rapport with the remodeling company?
• Was there effective communication?
• Did the remodeling company have office staff you could also communicate with?
• Did the company offer creative and/or better ideas to enhance your project?
• Was the company up-to-date in the latest technology, products and trends?
• How was the timeliness?
• Did they show up for work every day?
• Did they complete the project in the time frame promised?
• Were the areas of your home protected that were not being worked on?
• Was the job site kept clean?
• How was the company’s response for warranty work requests?
• Did the company and their employees care?

Value and Investment
• Did the past clients feel their remodeling company charged them fairly?
• Did past remodeling clients feel they obtained the best value for their investment?
• Did they feel the remodeling company was an honest negotiator?
• Was the scope of work detailed, discussed and given to the clients in a written document?
• To sum it up, how do the past clients feel about the overall project quality?

The most important question:
Would you happily hire this remodeling company again?
Is there a current remodeling job in progress?
Ask to see it. If possible, talk to the clients who are actually going through the building process right now and ask them the same above questions.

Your final decision!
If you get positive and enthusiastic responses from past clients and you have the same feelings about this remodeling company, then this is when and how you should make your decision. Add it all up and you will be choosing an excellent remodeling company, who will build a quality project for you! After all, isn't this everything you want?

Our Sub-contractors

The following summarizes the minimum requirements expected of the sub-contractors we work with. Each sub must read and sign the form below before working for us. This is what you should expect when we send out our sub-contractors to work at your home.

Notice to all Ron Houston Renovations Sub-Contractors

At Ron Houston Renovations, we value our subcontractors and enjoy building positive relationships with them; relationships built on mutual trust and respect. We realize that hardworking and trustworthy contractors are something to be valued. For this reason, we choose to use these sub-contractors first, calling them our “front-line subs”. In order to be a “front-line sub”, you must meet each of the following criteria and more.  You must make the Project Manager’s job as seamless as possible. He is there to assist you with information, not to do your job for you. Please read our list of agreements below to see what it takes to be a “front-line contractor”.

As a RHR Sub-Contractor, you must agree to the following:

1)Show up on time to the job site.

2)Respect the client’s home and property and do your best to not cause any damage to the grounds. This means using every precaution throughout the day to protect their belongings.

3)Do NOT smoke inside the job site. If you do smoke, please smoke outside the premises. You must pick up all cigarette butts and dispose of them.

4)No foul language or swearing on the job. Inappropriate comments or language are also prohibited.

5)Give respect to the project manager as well as to any RHR employees.

6)No consuming alcohol or using drugs either on the job, or during business hours while working for RHR.

7)Leave the job site cleaner than you found it. When you leave the job, it should look as if you had never been there. No trash, residue, tools, etc.

8)Not speak negatively about RHR. If you have an issue you would like to address with our company, please do so with us, not with the client.

9)You may not work with any RHR clients after you have already worked with them through our company. Doing so violates our agreement and trust. Under exceptional circumstances, you will need written and signed approval from us before moving forward with the client.

10)Do not quote any pricing directly to the customer. All pricing goes through RHR.

As a company, at Ron Houston Renovations, we value:

1)Putting God first and recognizing his authority in our lives.

2)Our clients as the core of our business.

3)Every member of the RHR team.

4)Innovation, quality and performance.

5)The budget by meeting or expanding it with the client fully involved in those decisions.

I agree to the agreements set forth at the top of this page, and to respect the Ron Houston Renovations core values on a daily basis on the job.

X ____________________________________________________                       _____________________________

Signature                    Date